The terms your order is built and delivered under.
These are the full contract terms, written primarily for commercial and contract orders.
If you're buying a single piece for your home, the plain-English version of how delivery works
is on our shipping page.
Orders, lead times and cancellation
Everything Lumber2Love makes is custom, made to order. Nothing is pulled from stock, which shapes
most of what follows.
Lead times are estimates
All production timelines, lead times, ship dates and delivery estimates are approximate and are not
guaranteed. Delays can arise from material availability, production scheduling, weather, freight,
labor, or other circumstances outside our control.
Refunds, discounts, cancellations or chargebacks will not be granted on the basis of production or
delivery delays.
Check your order before you pay
Customers are responsible for reviewing all order details before purchase — dimensions, wood
species, finish selections, delivery information and specifications. We build directly from the
approved invoice and order form.
Cancellation window: 48 hours
Cancellation requests must be submitted within 48 hours of purchase. After 48 hours, orders become
non-cancellable and non-refundable.
Custom orders, modified orders, commercial orders and special-order products are non-refundable once
production has started.
Real wood, and what that means
Natural variation is expected
Because we use real hardwood, every piece is unique. The following are expected characteristics,
not defects:
- Grain and color variation
- Knots and filled knots
- Mineral streaks and texture
- Epoxy fills and character markings
Wood moves
Wood expands and contracts with its environment. Seasonal movement, minor cracking, checking,
shrinking and expansion are normal characteristics of solid wood furniture and are not covered
under warranty.
Keeping indoor humidity around 35–45% is the single best thing you can do for a piece.
Color and screens
We strongly encourage ordering
stain samples before purchase.
Lumber2Love is not responsible for differences in color appearance arising from wood variation,
lighting, photography, computer screens, mobile devices or expectation.
Shipping & delivery
Standard delivery is included with most orders unless otherwise noted.
Standard delivery covers
Transportation of the product to the delivery address.
It does not include:
- Bringing products into a residence, office or building
- Room placement
- Assembly or installation
- Packaging removal
- Stair carries
- Elevator carries
- Moving existing furniture
White glove delivery
Available for an additional fee, quoted separately. White glove may include delivery into the home
or business, room placement, assembly and packaging removal, as set out on your invoice.
Lumber2Love may deliver using its own employees, independent contractors or third-party delivery
companies. Larger and commercial orders may ship by freight, quoted for that job.
Access and fitment are the customer's responsibility
This is the clause that catches people out most often on commercial projects, so it's worth reading
properly before you order.
Measure everything before you buy
The customer is solely responsible for ensuring products fit through doorways,
hallways, stairwells, elevators, loading docks and building entrances, and into the intended room.
Lumber2Love does not perform site inspections unless specifically contracted to do so, and assumes
all measurements and access requirements have been verified prior to purchase.
If it doesn't fit
Where a product cannot be delivered, assembled, installed or positioned because of access
restrictions, measurement errors, site conditions, building or HOA restrictions, elevator or stairway
limitations, or because it does not fit the intended space, the customer is responsible for all
resulting costs, including:
- Return transportation and return freight
- Storage fees
- Product modification, resizing or reconstruction
- Refinishing and additional labor
- Redelivery and additional shipping charges
No refunds, cancellations, credits, discounts or chargebacks will be granted
for fitment-related issues.
Storage fees
Completed orders that cannot be delivered due to scheduling conflicts, unpaid balances, access
limitations, site readiness or lack of communication may incur storage fees and additional delivery
charges.
Inspection on delivery
Inspect before you sign
Products must be inspected immediately upon delivery, before signing delivery paperwork or
releasing the driver. Any visible damage, shortage or concern must be documented with the
driver and reported to Lumber2Love immediately.
Failure to report damage at delivery may result in denial of freight-related claims. Two minutes at
the door protects the whole order.
Limited one-year warranty
Lumber2Love provides a limited one-year warranty against defects in materials and workmanship.
Full terms are on the limited warranty page.
Not covered
- Normal wood movement and humidity-related issues
- Scratches and dents
- Water, heat and sun damage
- Improper care, improper assembly or customer modifications
- Normal wear and tear
Lumber2Love reserves the sole right to determine whether a claim qualifies
and whether repair, replacement, touch-up or another remedy is appropriate. Refunds are not a
warranty remedy.
Limitation of liability
To the fullest extent permitted by law, Lumber2Love shall not be liable for indirect, incidental,
consequential, special, punitive or business-related damages, including project delays, contractor
costs, moving costs, crane or hoisting services, installation costs, replacement costs, lost profits
or access-related expenses. Lumber2Love's maximum liability for any claim shall not exceed the amount
paid for the specific product giving rise to the claim.
By submitting payment, the customer acknowledges that they have reviewed,
understood and agreed to these Terms, Warranty, Shipping & Delivery Policies, and accepts all
responsibilities outlined herein.