In the rare event that your order is inaccurate or has a defect, Lumber2Love will replace the item and correct the issue. Lumber2Love built items are crafted from solid hardwood and we only use real wood. Real wood can have variations and that is not an issue on our end. Any characteristics of handmade furniture are not considered defects. Lumber2Love will also replace and/or repair items damaged in transit, as long as the damage is properly noted upon delivery per our instructions. Due to the high costs of packaging and freight charges, we are unable to offer returns or refunds on shipped orders for buyer’s remorse.
Request a cancellation within: 1 hour of purchase
Once an order is placed, you have up to 48 hrs to ask for a cancellation. We purchase your lumber almost immediately, so after the 48hr window our lumber order is already submitted to our mill and paid for. This is both for website sales, and custom invoices.
We DO accept exchanges or modifications to your order, contact us asap.
Once your order is placed, you do have a time frame to make changes or modifications. Please do so asap. We will notify you via text when you can no longer adjust your order though!
Items damaged upon delivery must be communicated with driver while they are still present. We will then bring the product back for repair and immediate reshipment!